Travel complaint, airline complaint- a necessity at times

The aviation sector is grappling with service related issues since privatization policy came into force. The policy permitted many private airlines to enter this sector and the competition is increasing by the day. In their endeavor to compete with other players in the market, the airlines are slashing down prices, offering various discounts and schemes to lure more and more passengers. 

But this is negatively affecting the bottom line of their balance sheets and in order to compensate they are deteriorating the services offered by them. Daily issues like loss of baggage, misplacing of baggage, baggage mishandling, stale food being served on board, duplicate allocation of seats, flight cancellation without prior notice and many other factors are coming to light.

The reputation and image of the airlines is also being affected due to such negative incidents. This is the reason; many airline companies have established a grievance cell and their aim is to redress the issues constantly coming up in the form of airline complaint from passengers. There is no doubt that the standard of the services offered to the passengers have undergone a radical change and the quality is constantly deteriorating. The passengers who are paying hefty amounts get irked when they do not receive bare minimum services as well. On top of it issues like baggage mishandling, loss of baggage, foul food being served, seats being booked twice, flight cancellations without prior notice, etc fill the passengers with anger and they have to take a strict action like lodging travel complaints. 

There are special forms available with the grievance cell as well as online, where passengers can enumerate their complaints. As soon as these complaints are received by the airline authorities, they investigate the entire method on their own and take suitable action for the same. In case the airline staff is really at fault, the onus lies with airline authorities to take an action against them so that the passengers are satisfied and an amicable solution is found out. If the issue is major and it needs lot of investigation and the amount of compensation demanded is quite big, it becomes necessary for both the parties to seek lawyers’ advice. 

The airline companies are given notice in some instances and a proper compensation is demanded in cases when passengers have suffered with major financial loss and mental stress. 

Many times we have seen that flights are delayed without any reason and as a result of which the passengers have to bear financial loss, mental stress, unable to keep their appointments, are not able to travel on connecting flights and so on. These factors require quick redressel of the matters. It is significant to quickly take a suitable decision on such factors and not let them escalate to huge proportions. 

Major issues like falling sick on eating stale food on board or getting injured during flight is a major issue for which compensation is generally demanded by the passengers. Such cases are generally settled in courts. Thus airline complaints must be taken seriously. 

Travel problems and airline complaint- complaints from passengers

These days air travel has become very common. Unlike older times, when travelling by air was a rare occurrence, at least for people with limited means, these days with air tickets rate being slashed in light of increasing competition, the frequency of people choosing air transport for their travel needs is increasing day by day. Since air travel is the fastest means of transport, people have started preferring this mode of travel.

Competition among private airlines is increasing and this has resulted in slashing down of prices. As pressure on airlines is increasing, they are neglecting their basic duties. The passengers are not treated well; the information is not imparted to them timely, in case there any changes in the schedules of flights, customers are informed at the nick of the time. Passengers have to run from pillar to post finding about important information regarding their flights. If at all they get on board safe and sound, another round of issues faces them.

These days for basic facilities like food, drinks and even water they have to shell out money from their pockets. If these facilities are also not offered in a proper way, they get tensed. At times stale food is offered to the guests, the prices of which are more than standard price. When they reach their seats in the plane, they find that someone else is already occupying their seat.

These days to avoid seats going empty, airline people tend to carry out duplicate booking. If this matter is sorted out, next they come to know that there is no space in overhead compartment to keep their hand baggage. All these situations lead a passenger to lodge travel problems.

Lodging an airline complaint has become easier today. In case the airline authorities are not listening to the passengers, they can go ahead and register their complaints online. These days there are many online sites where passengers can lodge their complaints besides airlines own sites. Technological advancements have made it possible. People are also tweeting about airline blunders.

All these factors are making airline companies sit up and take notice of issues affecting their business. These days’ passengers have become vigilant, alert and knowledgeable about their rights. They are not taking such matters lightly. Airlines people are now taking such matters seriously and trying to find suitable solutions to these problems.

They have set up grievance cell or customer care department where passengers can lodge airline complaints and demand suitable redressel of the issue. It is better to contain the problem at this stage only which is possible only when airline people show proactive approach. If the matter does not get resolved here, the passengers are left with no choice except taking decision to sue the airlines.

When lodging travel problems, care should be taken that the letter is framed in all business like tone without any trace of sentiments or emotional outbursts. This will only weaken your case. Besides, all necessary documents and evidence should be shared with authorities so that they can take suitable action.

Airline complaints and sue the airlines- complaints and solutions

The fare of the airlines these day have reduce to a certain extent, and due to this many have started preferring flight for travelling, as a result of this demand for air travel is increasing and many private and public companies are entering into these fields with their own scheme and plans, attracting customers with their low rates and other advantages for making their holiday a memorable one.

The competition is becoming all the more tough as different airlines are striving hard to attract more and more people to fly with them. In their endeavor to attract more and more customers, many airlines are not taking their services very seriously and as a result the standard of basic services is also deteriorating. While competing with other airline companies, they are missing out the most important thing that is, aviation industry is a part of the service sector with a motto to serve the customers which these days appears to be left somewhere behind.

Passengers now days are really facing a lot of challenges while flying. They have to face issues like baggage mishandling, loss of baggage, being served pathetic food and charging exorbitantly for the same, face misbehavior from the airline staff and crew members, and the list goes on and on. The passenger has no other option except lodging airline complaint. This is not easy for the customers as well, this results in lot of mental stress, tension, etc for the passengers. At times they also reach their limits and lose patience. This make them even go to the extent that a decision to sue the airlines needs to be taken. People pay a bomb to fly with a particular airline and in return they expect a decent service besides an assurance to have a safe journey. When these very basic demands are also not met, they tend to lose their temper and airline complaints follow.

When they lodge airline complaints they need a proper action to be taken on the same. If the airline personnel show no empathy or an inclination to get the issue resolved, they have to take extreme course of action, that is, sue the airlines.

The common airline complaints which the passengers often face are being served with stale or contaminated food, misplacing or no proper handling of luggage, baggages getting exchanged with others, ignoring customers requests for some information, delay of flights without prior information, all these issues leads to airline complaints which may be major or minor, but necessitating a firm action on them. There must be proper customer care cell where one can share their issues with authorized airline personnel. The airline authorities in their turn must investigate the issue immediately and solve the problem on the spot. If these solutions are not taken care of immediately, they may escalate and becomes uncontainable. Fast redressel of issues is necessary so that it may not lead to strict actions like sue the airline. In case one decides to take this decision, he would need the services of an experienced and able lawyer.

Airline complaints – airline criticism

Air travel is very exciting and comfortable for people. It has become an easy means of transportation in today’s world. People traveling for the first time have a totally new experience which is obvious with fear and nervousness.

It saves a lot of time and this travel is treasured in their lives. It becomes memorable for all people with good as well as bad aspects. This airborne experience becomes bad when passengers lose their luggages or their luggages are damaged and even when proper food is not served to them.

This makes them very annoyed and disturbed. Airline complaints even psychologically disturbed when air staffs use abusive language or behave illegally with them and many other airline complaints. The passengers become so furious that it makes the passengers to aid help from the higher authorities so that they can solve these airline complaint and make proper judgment. 

It is best for the passengers to lodge a complaint Rather than personally fighting with the staff. If the problem occurs inside the flight itself then the passenger can speak to the attended. And if the airline complaint occurs after the travel, then the Passenger can contact the customer service office for the Airline complaint.

Before complaining about the problem, the Passengers should know the basic rules and regulations of the airline industry. The passenger should give appropriate information about the problem such that the authorities make up their mind for the outcome of the airline complaint.

Information like the name of the flight, flight number, the distance traveled and even the time when the problem happened. And he should even put forward his actual problem or about what wrong happened to him.

For example, if any luggage is mislaid then the information given in there code should match the type of the luggage, only then the authorities will be able to bring back the lost luggage.

The complaints should be very soon solved or else it might spread and spoil the reputation of that particular airline industry.

The authorities should be quick and smart enough to solve the dilemma and make the passengers satisfied and also save energy.  If one is traveling for a short distance or through cheap airlines then it will be difficult for the passenger to seek Help if any problem occurs.

Airline complaints are very easy to be made but solving it becomes very difficult. Therefore these problems should be solved patiently to avoid any further problems. The passenger should not be impolite in talking to the authorities for help. Sometimes the authorities will also have to compensate for the lost baggage.

Nowadays even complaint forms are available online also which the customers can fill and the airline industry takes necessary action and attention to these airline complaints and rectify it.

Therefore all the pros and cons should be considered before taking any step. The best way to avoid such dilemmas is to make sure that such problems don’t arise with careful checking procedure   in the aviation industry, and proper training should be given to the airline staff to behave properly and make them aware about the rules and regulation of the companies.

Sue the airlines, airline compliant- legal formalities for airline complaints

Airline complaints may be minor or major; a few complaints can be solved on the spot and few takes time.

The customers has total rights to fights and get compensation for the loss, for minor problems airline companies try paying them on the spot and a few are not in their hands or try to neglect and over look the issue in such cases the minor problem takes a major look and for one who needs compensation and solution to the issue- sue the airline.

Sue the airline option is opt only for major issue, if the airline companies delay flights or cancels flights and takes off the plane late or settle down the plane somewhere else, complaints are not lodged for such issues as such actions are taken for the safety of the passengers.

The safety of the baggage is really important as it contains many valuables such as jeweler, laptops and other electrical appliances. The airlines have many tactics to rescue themselves from such problems, and to overcome such tactics expert’s advice is have full knowledge about the rules and regulation governing such contract between the passengers and the airlines.

The customers have to be knowledgeable about the tariffs and rules prohibiting compensation for everything in such cases when issues are not heard and or no aviation are taken on it a customer’s gets frustrated and plans to sue the airlines.

When airline complaints goes over head and in unbearable and one feels insulted he seeks to sue the airline. It is a long and hard-hitting procedure to get into legal formalities with lawyers etc., for compensation and settling claims for mishandling luggage or loss of life and loss of valuables due to slapdash of the workers one can sue the airlines.

As know earlier sue the airline is a long procedure one could try another option to solve the problem faster and easily rather than going on paying lawyer and other court fees. It is advisable to write a complain directly to the customer service department rather than telling it to the airport authorities as only than matter is look in to faster and an easy way to book complaints has now arise that is through net.

Ready form are available you just need to write the complaint with necessary information such as flight name, number, date, destination and also the issue or problems you are facing in it. This has become a safety and easily mode of lodging a complaint against airlines without running in and out from one department to another.

If the airline complaints are not looked in to deeply and faster one could again booked the complaint to passenger right department or sue the airline and finally one finds a solution and gets compensation to the loss.  There are few who neglect such faults and feel shy to complaint, but this should not be encouraged as this leads to repeat the same mistake again and again and therefore others may also suffer due to this.

Airline Complaints- the process made easier!

It is very simple for an individual to lodge an airline complaint and what kind of solution may be expected, but while lodging airline complaints one need to be very specific and concise in the information they are imparting related to their grievance and the actions they wish to be taken. If one needs to be successful in this endeavor, relevant details are necessary. If possible, the passengers should jot down all that happened in a concise manner so that the notes can act as documentary proof. This proof may decide the verdict of the grievance registered by the passengers.

It would be difficult for even an understanding airline to be able to respond appropriately and take immediate corrective action if the passenger is not able to come up with enough relevant details. When it comes to the expected outcome of the complaint made by the passenger, he or she must be very reasonable. If the airline is obligated to do so, then only a passenger must expect compensation. There can be many such situations which warrant necessary action thus many airlines have put up a proper grievance redressel programs.

To start with grievance registration the first step is to write down relevant details. This is the reason experts’ advice to jot down all the issues and happening in a systematic manner that will be treated as documentary proof later on. Certain basic information like name of the flight, flight number, airport, and destination traveled, etc must be noted down. The situational information is a must to be jotted down. For example a standard well below expected is offered by the flight attendant, the details regarding the nature of the service, name of the flight attendant, etc must be noted down. If checked luggage has been misplaced, all documentation that proves the status of the baggage must be offered while lodging airline complaints.
The passengers should mention only factual and relevant details regarding the grievance and avoid being overly sensitive and emotional about the episode. It will help to offer concrete facts about the situation and this will make it easier for the authorities to offer suitable solution to the problem. The information must be such that it can be verified easily. It the objective of the passenger is to be compensated for an inappropriate baggage charge and hence discussing the inappropriate and rude behavior is not relevant.

Documentation will help the passengers to help understand two issues like the specific complaints and the expectations from the airlines regarding its suitable redressel. It is also necessary to keep in mind that airline complaint lodged by a passenger may result into a potential civil or criminal lawsuit, thus it is necessary to take help from a professional legal help provider before going forward with the issue. If the matter is not too serious, then the passenger will be able to deal directly with the airline. Thus it is imperative to weigh all pros and cons before any step is taken with travel complaints.

Sue the airlines- stop experiencing abuse from airlines!

It is worth noting that there’s nothing more intimidating than seeking legal action or to sue the airline by the air travelers who have been wronged. A traveler or family must prepare themselves to wage a long battle against a seemingly faceless enemy or a large organization when facing problems from airlines that range from smaller issues of flight delays and lost luggage to the more serious ones like tragedies of personal injury and loss of life. Many consumers have found a solution when they decide to sue the airline by knowing how to initiate the legal process.

In case of certain minor claims, customers can seek a remedy. These issues are flight delays and luggage claims, etc wherein the passengers should maintain a right to seek redressel of their minor issues without paying a penny to the lawyers. Sometimes these minor problems can also create a very big issue. A simple problem may get blown all out of proportion. Many times it has been seen that passengers are seated in the plane and then the plane sits on the runway for an interminable time waiting to get permission to fly. This way they show on time departure but at the same time fight gets delayed unnecessarily due to frequent flight delay issues. Passengers can sue the airline in case they are able to prove this tactic being used by the airline. This tactic is generally used by airlines to protect their tarnished image.

When seeking legal compensation for settling claims regarding mishandled baggage, the passengers experience the main hurdle of the large number of airline restrictions. Experts recommend that customers must be knowledgeable about the airlines have different tariffs or rules prohibiting compensation when filing a claim for nearly everything. According to them, for each airline the tariffs differ but they commonly include items like jewelry, laptop computers and electrical appliances.

Currently, on the back of the airline ticket, tariffs are listed and consequently many travelers are not aware about these exclusions. Practically speaking such important information should be mentioned at places where passengers can easily check in. But it is generally seen that airlines avoid doing this as in such situation everyone would want to take things out of their luggage. This would cause flight delays.

Passengers should exercise other alternatives before they decide to sue the airlines, while at the same time lawsuits are sometimes necessary to resolve these disputes.
Via written correspondence or telephone, customers are advised to file a complaint directly with the customer service department of the particular airline. With PassengerRights.com also consumers can file a airline complaint.

During the stipulated time period, if the airline fails to offer a proper response, the passenger can then try to contact the customer service department or submit the complaint again through the Passenger Rights website. In situation when the customer service fails to address the issue or refuses compensation, then the final recourse with consumer is to take the complaint to small claims court. This way a solution can be found regarding these issues.