These days air travel has become very common. Unlike older times, when travelling by air was a rare occurrence, at least for people with limited means, these days with air tickets rate being slashed in light of increasing competition, the frequency of people choosing air transport for their travel needs is increasing day by day. Since air travel is the fastest means of transport, people have started preferring this mode of travel.
Competition among private airlines is increasing and this has resulted in slashing down of prices. As pressure on airlines is increasing, they are neglecting their basic duties. The passengers are not treated well; the information is not imparted to them timely, in case there any changes in the schedules of flights, customers are informed at the nick of the time. Passengers have to run from pillar to post finding about important information regarding their flights. If at all they get on board safe and sound, another round of issues faces them.
These days for basic facilities like food, drinks and even water they have to shell out money from their pockets. If these facilities are also not offered in a proper way, they get tensed. At times stale food is offered to the guests, the prices of which are more than standard price. When they reach their seats in the plane, they find that someone else is already occupying their seat.
These days to avoid seats going empty, airline people tend to carry out duplicate booking. If this matter is sorted out, next they come to know that there is no space in overhead compartment to keep their hand baggage. All these situations lead a passenger to lodge travel problems.
Lodging an airline complaint has become easier today. In case the airline authorities are not listening to the passengers, they can go ahead and register their complaints online. These days there are many online sites where passengers can lodge their complaints besides airlines own sites. Technological advancements have made it possible. People are also tweeting about airline blunders.
All these factors are making airline companies sit up and take notice of issues affecting their business. These days’ passengers have become vigilant, alert and knowledgeable about their rights. They are not taking such matters lightly. Airlines people are now taking such matters seriously and trying to find suitable solutions to these problems.
They have set up grievance cell or customer care department where passengers can lodge airline complaints and demand suitable redressel of the issue. It is better to contain the problem at this stage only which is possible only when airline people show proactive approach. If the matter does not get resolved here, the passengers are left with no choice except taking decision to sue the airlines.
When lodging travel problems, care should be taken that the letter is framed in all business like tone without any trace of sentiments or emotional outbursts. This will only weaken your case. Besides, all necessary documents and evidence should be shared with authorities so that they can take suitable action.
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